We’re always here for you…so you can be there for others.
Every aspect of Eleo was designed with you, the user, in mind. Eleo is easy-to-use, intuitive, and feature rich. We want to make sure you know how to use everything Eleo Online Donor Management Software has to offer to meet your nonprofit’s needs. We’re with you from day one with a combination of live, online, and behind-the-scenes support to get you started and to help you improve your donor data management—so your nonprofit can do even more good!
START-UP live training session
We get you started with a free live training session focused on your needs and the unique aspects of your nonprofit. Our trainers guide you through the basic functions of the software and help you organize your donor database, fundraising campaigns, event data, and more. We’re here to make Eleo work for you.
Built-in help on every screen
Although Eleo is designed to be user friendly, we know different users have different levels of comfort with data management—so we’ve made sure help is always only a click away. A “Help” link on every page of the software will take you directly to an explanation of the screen you’re working on.
Eleo comes complete with a data Import Tool which allows you to import your existing electronic data right into the Eleo software. This easy-to-use tool can have you up and running with your existing data with very little time and effort. There is no need to start from scratch. We also offer affordable technical support from one of our dedicated support specialist if you would like help importing your data.
Learning video library
Need to review a particular feature or application of the software? Eleo includes links to short and simple training videos so you can get the most out of the software’s functionality. The video library is accessible any time, so you can explore and learn at your convenience!
If you have a specific question you want answered by one of our support specialists you may email us at firstname.lastname@example.org, and one of our support specialists will respond with a detailed explanation to your question.
Help Desk support
We pride ourselves on having an amazing, friendly, and knowledgeable support team. Our support specialists are available Monday through Friday from 9am to 5pm EST to take your calls and answer your questions. Call us at 1-844-676-3536.